Effective August 24, 2026. Covers the Digital Lease Assets program: the private community, the training, and the software access bundled with it.
Initial purchase refundable in full within 7 days of purchase.
Annual renewals refundable within 3 days of the charge, as a grace period.
Monthly renewals are non-refundable. We notify you before each charge; you manage your billing.
Cancel any time. Your access runs to the end of the period you already paid for.
Initial purchase
You have 7 days from the date of purchase to request a full refund. Get in, look at everything, run the training, and if it isn't what was described, ask for your money back inside those 7 days and you get it in full. After 7 days the initial purchase is non-refundable.
Renewal charges
DLA is a subscription and renews automatically until you cancel it. How a renewal is treated depends on whether you're billed annually or monthly. We email a reminder to your account email before each charge, so you have time to review and cancel. It's your responsibility to cancel before a renewal is charged.
Annual renewals carry a 3-day grace period: request a refund within 3 days of the charge and we'll refund it and cancel. After those 3 days the renewal is non-refundable and your subscription runs to the end of that paid period.
Monthly renewals are not refundable. We notify you ahead of each monthly charge, and because it recurs every month it's up to you to manage your subscription and cancel before the next one. Cancel any time and your access runs to the end of the month you've paid for.
Make sure the email on your account is one you actually read, and check your spam folder. A missed reminder does not extend the annual 3-day window, and it does not make a monthly charge refundable.
What a refund does to your access
A refund ends the subscription it applies to. When it's processed you're removed from the private community and lose access to the training and to any software included with the program.
What you keep is everything that matters: your sites, your domains, your rankings, your call tracking data, and every client relationship you built. If you're hosted with us, we help you move off. Nobody holds your work hostage over a refund or a renewal.
Cancelling your subscription
You may cancel at any time, and your access runs to the end of the billing period you've already paid for. Cancelling isn't the same as a refund: it stops the next charge, it doesn't reverse one already made.
How to request a refund
Submit a support ticket at support.xagio.com and include the product purchased, your receipt or transaction ID, the date of purchase, and the reason.
The date we receive your ticket is the date used to judge the 7-day and 3-day windows, so send it inside the window even if you're waiting on a reply.
Refund processing
Approved refunds are processed within 5 business days and returned to the original payment method. How long it takes to appear on your statement depends on your bank or card issuer.
Results
DLA is education and software. Business results depend on your effort, your market, and factors outside our control. We make no guarantees of income or results, and a lack of results on its own is not grounds for a refund outside the windows above.
