Legal
Digital Lease Assets Refund Policy
This policy covers purchases of the Digital Lease Assets program (“DLA”), including the private DLA community, the training, and the software access bundled with it. It applies to your initial purchase and to every renewal charge after that.
Initial purchase: refundable in full within 7 days of the date of purchase.
Renewal charges: refundable within 3 days of the renewal charge, as a grace period.
Cancel any time. Your access runs to the end of the billing period you already paid for.
Initial purchase
You have 7 days from the date of purchase to request a full refund of your initial DLA payment. Get in, look at everything, run the training, and if it isn’t what was described, ask for your money back inside those 7 days and you get it in full.
After 7 days the initial purchase is non-refundable.
Renewal charges and the 3-day grace period
DLA is a subscription and renews automatically until you cancel it.
We email a renewal reminder to your account email address before the renewal charge happens. That notice is sent ahead of the charge so you have time to review your subscription and cancel if you don’t want to continue. It is your responsibility to cancel before a renewal is charged.
If a renewal charge goes through and you no longer want the subscription, we extend a 3-day grace period: request a refund within 3 days of the renewal charge and we will refund it and cancel the subscription. After those 3 days, the renewal charge is non-refundable and your subscription runs to the end of that paid period.
Make sure the email address on your account is one you actually read, and check your spam folder. A missed reminder does not extend the 3-day window.
What a refund does to your access
A refund ends the subscription it applies to. When it is processed you are removed from the private DLA community and lose access to the training and to any software access included with the program.
What you keep is everything that matters: your sites, your domains, your rankings, your call tracking data, and every client relationship you built. If you are hosted with us, we help you move off. Nobody holds your work hostage over a refund or a renewal.
Cancelling your subscription
You may cancel at any time, and your access runs to the end of the billing period you have already paid for. Cancelling is not the same as a refund: it stops the next charge, it does not reverse a charge already made. The full rules are on the Digital Lease Assets Cancellation Policy page.
How to request a refund
Submit a support ticket at https://support.xagio.com and include:
- Product purchased
- Receipt or transaction ID from the purchase
- Date of purchase
- Reason for the request
The date we receive your ticket is the date used to judge the 7-day and 3-day windows, so send it inside the window even if you are waiting on a reply. You can also email [email protected].
Refund processing
Approved refunds are processed within 5 business days and returned to the original payment method used at the time of purchase. How long it then takes to appear on your statement depends on your bank or card issuer.
Results
DLA is education and software. Business results depend on your effort, your market, and factors outside our control. We make no guarantees of income or results, and a lack of results on its own is not grounds for a refund outside the windows above.
Changes to this policy
We may update this policy from time to time. The effective date above reflects the latest revision, and the policy in force at the time of your purchase or renewal is the one that applies to it.
Contact
Questions about this policy: https://support.xagio.com or email [email protected]. See also our Terms & Conditions and Privacy Policy.