Legal
Digital Lease Assets Cancellation Policy
This policy covers cancellation of the Digital Lease Assets program (“DLA”), including the private DLA community, the training, and the software access bundled with it.
Cancel any time. Your access runs to the end of the billing period you have already paid for.
Cancelling is not a refund. It stops the next charge; it does not reverse a charge already made.
Cancel before a renewal is charged. We email a reminder before the renewal charge happens.
Cancellation timing
You may cancel your DLA subscription at any time. There is no minimum term and nobody will try to talk you out of it.
DLA renews automatically until you cancel it. We email a renewal reminder to your account email address before the renewal charge happens, so you have time to review your subscription. It is your responsibility to cancel before a renewal is charged. Make sure the email address on your account is one you actually read, and check your spam folder.
If a renewal has already been charged, see the Digital Lease Assets Refund Policy for the 3-day grace period that applies to renewal charges.
Service continuation
Upon cancellation, your access remains active until the end of the current billing period. You do not lose what you paid for the moment you cancel.
After the billing period ends
At the conclusion of the billing period the subscription is not renewed. Your place in the private DLA community, the training, and the software access bundled with the program all end at that point.
What you keep is everything that matters: your sites, your domains, your rankings, your call tracking data, and every client relationship you built. If you are hosted with us, we help you move off. Nobody holds your work hostage over a renewal.
Software access and credits
Where DLA includes access to Xagio software, that platform’s credit rules apply on cancellation, including the treatment of rollover credits (xRenew) and purchased credits (xBank). In short: accumulated rollover credits have no cash value and are forfeited at the end of your final paid billing cycle, and purchased xBank credits remain in your account but require an active subscription to use.
Software subscriptions purchased separately from DLA are governed by the terms of that purchase, not by this policy. If you are unsure what applies to your account, contact support and we will confirm it for you.
Initiating a cancellation
To request a cancellation, submit a support ticket at https://support.xagio.com and include:
- Product purchased
- Receipt or transaction ID from the purchase
- Date of purchase
- Reason for the cancellation request
Send it before your renewal date rather than on it, so there is time to process the request. You can also email [email protected].
Changes to this policy
We may update this policy from time to time. The effective date above reflects the latest revision.
Contact
Questions about this policy: https://support.xagio.com or email [email protected].